Häufig gestellte Fragen

As a registered user, you can create a wishlist, and the checkout process is faster because your address details are already stored.

No, unfortunately not. Our selection changes daily, so any catalogue created would already be outdated upon release. In our shop, you will always find the most current and available products.

The order confirmation is automatically sent to the email address provided. If even a small mistake has slipped in, the email will go to the wrong recipient. We cannot control this misdelivery, as we do not know the correct email address. If you do not find an order confirmation in your inbox, please also check your spam folder and mark our sender address as “not spam.”

Yes, that is also possible. Please contact us before pickup via our contact form or by phone. It is absolutely necessary that the pickup date be confirmed

Unfortunately, this is not possible. As a Swiss company, we must pay VAT and customs duties on every shipment exported to the EU. A tax‑free shipment would be possible in principle, but due to the high forwarding costs for such a separate export, it is not worthwhile.

However, every invoice shows the VAT as well as our German or Austrian VAT ID number, and this should then be reclaimable with your competent tax authority.

This is possible if the order has not yet been shipped. If that is the case (please contact us beforehand), please place an order through our website and select “Self‑pickup” as the shipping method. Then write in the message field that you would like this order to be added to the one already submitted. If the item is not in stock, the delivery time may be longer.

Delivery and shipping costs are listed separately. If the goods are in stock, they will be shipped immediately. Please keep in mind that we have no influence on the delivery times of DHL, the postal service, etc.  Further information you can find Delivery Information

Please inform us of this in advance before the shipment takes place. It is best to contact us by phone  + 41 (0)71 511 23 48 or via Contact.

 Yes, you can also place your order by phone at  + 41 (0)71 511 23 48.

Further information you can find here.

Yes

Swiss customers: No. EU customers: No. We handle all customs duties for you. The goods are dispatched by us from within the EU, and therefore shipped directly into the EU.

Non‑EU customers: No. We handle all customs duties for you. The goods are dispatched by us from within the EU, and therefore shipped directly into the EU.

No

The order will be shipped once payment has been received.

If the product is in stock, it will be dispatched the following day.